What to Expect at Your Visit:
From the moment you walk through our doors, our goal is to make your experience welcoming and thorough.
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Your visit may include:
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A review of your medical and vision history
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Advanced diagnostic testing
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A comprehensive eye examination
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A personalized discussion about your vision and eye health
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Recommendations for treatment, eyewear, or follow-up care if needed
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We take time to listen, answer questions, and ensure you feel confident in your care before you leave.
Insurance & Payment Information
We accept many major medical and vision insurance plans. If you do not see your plan listed below, please call our office — our team is happy to help verify your benefits.
Insurance Options
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Ambetter
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Aetna
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Allwell
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Blue Cross Blue Shield
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Care Improvement Plus
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Cigna
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Health Advantage
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Humana
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Medicaid
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Medicare
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Municipal Health Benefit Plan
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QualChoice
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Tricare
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UMR
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United Healthcare
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Wellcare
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EyeMed
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VSP
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Payment Options
We accept most major credit and debit cards. Financing options are available through Cherry for qualifying services.
If you have questions about coverage or payment options, please call or text our office — we’re happy to assist.
Before Your Visit
Office Policies
At Global Eye Care, we are committed to providing exceptional, patient-centered care in a respectful and efficient environment. The following policies help us serve all of our patients in a timely and effective manner.​
Appointments & Scheduling
We kindly ask that patients arrive 15 minutes early for their scheduled appointment to allow time for check-in. However, please note that we are closed for lunch daily from 12:30pm to 1:30pm and the doors will be locked if you arrive during that time.
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To best serve all patients:
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Appointments are reserved specifically for each patient
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Unconfirmed appointments are not guaranteed and the appointment time may be given to another patient
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Late arrivals may need to be rescheduled or have services modified
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Patients using insurance for their appointments will need to provide the insurance information before an appointment time is given
Cancellations & No-Shows
We understand that schedules change. If you need to cancel or reschedule, please notify us at least 24 hours in advance.
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Missed appointments and late cancellations will be subject to a $50 fee which must be paid before any other services are rendered.
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Repeated no-shows will result in a patient being considered "walk-in only" which means no advance appointments can be made and services will only be offered if the patient is present in office and availability allows.
Insurance & Payment
We accept most major medical and vision insurance plans. Coverage varies by plan.
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Co-pays and balances are due at the time of service
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Patients are responsible for understanding their insurance benefits
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We accept cash, credit/debit cards, HSA/FSA payments, Care Credit, and Cherry Financing
Optical & Contact Lens Orders
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Payment is required at the time of ordering glasses or contact lenses. No orders will be placed without payment.
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Orders typically take 10–14 business days
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Specialty lenses may require additional time
Prescription Release
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Eyeglass prescriptions are provided at the completion of your exam
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Contact lens prescriptions are released after a finalized fitting and evaluation per state regulations
Returns & Exchanges (Optical)
Your satisfaction is important to us.
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Prescription glasses orders are custom-made and non-refundable, but we will remake lenses if needed for prescription changes or measurement adjustments within a certain time period.
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Contact lenses purchased from our practice may be exchanged IF the boxes are unopened, unmarked, and in new condition.
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All sales are final
Medical Eye Care & Emergencies
If you are experiencing an eye emergency (pain, sudden vision loss, flashes/floaters, injury), please call our office immediately.
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If after hours, seek care at the nearest emergency facility.
Children & Minors
Patients under 18 must be accompanied by a parent or legal guardian for exams and treatment decisions.
Communication & Reminders
We may contact you via:
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Phone
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Text
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Email
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For appointment reminders, recalls, and important updates. If at any time you opt out of our office text messages you will NOT receive eyewear notifications when your glasses or contact lenses arrive. To receive text messages text START to (501)941-4321.
HIPAA & Privacy
We are committed to protecting your health information in compliance with federal privacy laws. Please refer to our Notice of Privacy Practices for full details.
Respectful Environment Policy
We are dedicated to maintaining a safe and respectful environment for our patients and team.
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Disruptive or inappropriate behavior will not be tolerated
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We reserve the right to refuse service if necessary
